New York State lottery

Lottery Service Claim Center

Location and Hours:

  • Located at our Cashiers Cage
  • Open 8am to 10pm Monday - Saturday
  • Open 12pm to 10pm Sunday

Types of prizes we redeem:

  • Vouchers between 45 days and one year old from any video gaming facility
  • Online tickets the day after the drawing (Numbers, Win4, Take 5, Pick 10, Lotto, Mega Millions) Instant tickets
  • Any prize up to $500,000 (some exceptions apply)

NOTE: Federal, NY State, NY City and Yonkers tax withholdings as well as offsets for Child Support arrears and previously collected Public Assistance are withheld from prizes of $600 or more according to the appropriate tax laws.

Method of Payment:
We generate check payments for all prize payments. These checks may be cashed at the cashiers cage (some restrictions apply). Online and instant prizes of $600 or less also may be cashed at Seven’s Bar or Remedy Bar.

Required Identification:
Guests must present one of the following types of valid identification when requesting payment for any Lottery prize at the Customer Service Claim Center:

  • US/Canadian/US possessions photo driver’s license
  • US/Canadian/US possessions photo non-driver ID
  • US military ID with photo
  • US/foreign passport with photo (valid)

For any questions regarding our New York Lottery Customer Service Claim Center, please visit our Cashiers Cage.