New York State lottery

New York State Lottery Service Claim Center

 *** PLEASE NOTE ***  Finger Lakes Gaming & Racetrack is closed until further notice due to the coronavirus (COVID-19) situation. To redeem a prize by mail visit to download a claim form and instructions for submission.

Location and Hours:

Inside the Cashier's Cage

Monday - Saturday | 8am to 10pm

Sunday | 12pm to 10pm

Types of prizes we redeem:

  • Vouchers between 45 days and one year old from any video gaming facility
  • Online tickets the day after the drawing (Numbers, Win4, Take 5, Pick 10, Lotto, Mega Millions) Instant tickets
  • Any prize up to $500,000 (some exceptions apply)

Federal, NY State, NY City and Yonkers tax withholdings as well as offsets for Child Support arrears and previously collected Public Assistance are withheld from prizes of $600 or more according to the appropriate tax laws.

Method of Payment:

All prize payments paid via check. Checks may be cashed at Cashier’s Cage (some restrictions apply). Online and instant prizes of $600 or less may also be cashed at Sevens Brew Pub or Remedy.

Required Identification:

One of the following types of valid identification is required for prize redemption:
  • US/Canadian/US possessions photo driver’s license
  • US/Canadian/US possessions photo non-driver ID
  • US military ID with photo
  • US/foreign passport with photo (valid)

For any questions regarding our New York Lottery Customer Service Claim Center, please visit the Cashier’s Cage.