The situation surrounding coronavirus (COVID-19) is rapidly developing and Finger Lakes Gaming & Racetrack continues to be focused on efforts at our facility to protect the health and safety of our guests and employees. In coordination with the New York State Gaming Commission, we are acting in accordance with the state order to temporarily close the venue beginning at 8pm today, March 16, until further notice. All activities are canceled, including promotions.
We will be communicating as quickly as possible with our employees to assist them during this period. We thank them for their ongoing diligence and ability to adapt in a very fluid and unprecedented circumstance.
To date, we have worked to protect public health by following New York State guidelines including:
We will remain in close touch with State and County health officials and we look forward to reopening Finger Lakes Gaming & Racetrack shortly and continuing to provide a clean, safe environment.We apologize for the inconvenience and look forward to hosting you again in the near future. For information updates visit this page and Facebook at Facebook.com/FLGRGaming.
Thanks for your understanding and see you soon.
How long will Finger Lakes be closed?
We are closely monitoring the situation and following the guidelines issued by federal, state and local health authorities, including the CDC. Once it is determined that it is safe to reopen, we will communicate all information here on our website and on our social media channels, Facebook.com/FLGRGaming and Twitter.com/FlGaming.
What is being done for employees – will they continue to get paid and receive benefits?
We have communicated with our employees about how we are able to assist them during this period. We thank them for their ongoing diligence and ability to adapt in a very fluid and unprecedented circumstance.
If you are a Finger Lakes Gaming & Racetrack associate, please call the Associate Service Center at (877) 936-2272 and choose option 5 for any questions.
I visited your gaming location in the weeks prior to your closing. Am I at risk of exposure?
Finger Lakes has worked to protect public health by following New York State and CDC guidelines. If you are symptomatic, please follow the New York State Health Department and CDC guidelines.
Will my offer/promotion be honored once the gaming location is reopened?
Right now, we are focused on the health and safety of our guests and employees. Once we reopen, we will communicate on offers/promotions. But don’t worry, we have many more exciting programs planned.
Are the food venues on property offering take out?
At this time, the entire property is temporarily closed. Finger Lakes will communicate all information here on our website and on our social media channels, Facebook.com/FLGRGaming and Twitter.com/FlGaming.
What about my Lucky North® Club points? Will they expire while you’re closed?
Your Lucky North® Club points are safe. Finger Lakes has suspended all points and tier status expiry during the closure and until further notice. Lucky North® Club points will not expire while the property is closed.
Will I retain my Lucky North® Club status?
Your Lucky North® Club status will remain unchanged while the property is closed.
Where can I get updates on your plans to reopen?
Where can I obtain my win/loss statement for 2019?
Please visit our Win/Loss Request page to complete a 2019 win/loss request form. Personal information will be required to complete the request including:
First & Last Name
Player ID (your member ID on your player’s card, not your PIN)
Driver's License Number (not license plate)
Please ensure the details provided are accurate and complete. Unfortunately, we cannot process win/loss requests if your Player ID and driver’s license data does not match our records.
Allow up to 3 business days for a member of our team to review and process this request.
At this time only 2019 win/loss statements can be processed; Finger Lakes will be able to process other years once we reopen.
What if I have questions regarding the win/loss statement I received?
The information provided is in response to a request by the person identified. The activity shown in the statement is associated with the player's club card only. Hence, no assurance is made that this activity was accumulated by the person identified. The figures provided may not be all inclusive of the person's gaming activity and only reflects that information currently available in the Finger Lakes’ database. Further, the 'Dollars In' figure may include winnings and may not be an accurate representation of investment.
My gaming voucher with cash is past 45 days old. How do I receive my cash?
If the voucher is less than 45 days old, please hold until we reopen. If the voucher surpasses 45 days, please visit https://nylottery.ny.gov/ to download a claims form and follow the instructions for submission.
I need to visit a Lottery Service Claim Center and you are closed. What do I do?
To redeem a prize by mail visit nylottery.ny.gov/ to download a claim form and instructions for submission.
When is opening day for racing?
We look forward to the opening of our 59th season of Thoroughbred racing at a to-be- determined date. Stay tuned here to our website and on our social media channels, Facebook.com/FLGRGaming and Twitter.com/FlGaming for the most up to date information.
I have a winning racing ticket that I have not cashed. How do I get my winnings?
Once Finger Lakes reopens, we will be able to process winning racing tickets.
Who can I contact at Finger Lakes on other questions not answered here?
Guests can fill out the Contact Us form and a member of Finger Lakes Gaming & Racetrack will be happy to answer any questions.